GLEESA

Replacement & Exchange Policy

Our process for damaged, defective, or incorrect items.

Replacement Policy

At Glessa, we do not offer returns. However, we provide a replacement only for items that are damaged, defective, or incorrect upon delivery.

To request a replacement, please contact us within 2 days of receiving your order. Kindly provide your order number along with clear photos of the item and its packaging for verification.

Once your request is approved, we will arrange a replacement at the earliest. Requests made after 2 days of delivery may not be eligible for replacement.

Exchange Policy

At Glessa, we do not accept returns. We offer exchanges only if you receive a damaged, defective, or incorrect item.

To request an exchange, please contact us within 2 days of receiving your order with your order number and clear photos of the product and its packaging. Once your request is verified, we will arrange an exchange for the same item or a suitable replacement, subject to availability.

Exchange requests submitted after 2 days of delivery will not be accepted.